Spinay FAQ — All Your Questions Answered

No, registration on Spinay is completely free. There are no entry fees or membership charges. You only need to make a deposit to start playing.

No. Only one account is allowed per mobile number and email address. Creating multiple accounts violates Spinay's terms and may result in account suspension.

Your username cannot be changed once set, so choose carefully at registration. However, you can update your name, phone number, and email from Profile Settings.

To close your account, email support@spinay.biz or reach out via live chat. A temporary self-exclusion option is also available for responsible gaming purposes.

No, bonus funds cannot be withdrawn until the wagering requirement is met. Typically, you need to wager 10–30x the bonus amount. Each bonus has its own terms, so for full details on the Promotions page Read more.

Free spin bonuses can be used on specific slots games. The eligible games are listed in the bonus offer. After logging in, go to the "Bonus" section to see your active free spins.

Most bonuses are valid for 7 to 30 days. If unused within the specified period, the bonus will be automatically cancelled. Check the bonus details for the exact expiry date.

The minimum deposit at Spinay is just ৳200 (two hundred BDT). Deposits via Mobile Pay and Nagad generally carry no additional charges.

Mobile Pay and Nagad withdrawals typically arrive within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer if identity verification is pending.

Regular members can withdraw up to ৳50,000 per day, while VIP members enjoy higher limits. The minimum withdrawal amount is ৳500. Contact support for details on your specific limit.

Deposits are usually credited within 5–10 minutes. If yours hasn't appeared, contact us via live chat or at support@spinay.biz with your transaction ID. We'll resolve it promptly.

Yes, most slots and some casino games can be played for free in demo mode. Winnings in demo mode cannot be withdrawn, but it's a great way to get familiar with the game.

The minimum bet at High Roller tables is significantly higher than at regular tables. For more details, High Roller Page visit the page. VIP account holders can access even more exclusive tables.

Yes. Spinay only uses software from licensed and accredited game providers. All games run on an RNG (Random Number Generator) system that is regularly audited by independent third parties.

After logging in, go to Profile → Security Settings and enable 2FA. An OTP will be sent to your mobile each time you log in. Keeping this on significantly improves your account security.

On the login page and click the "Forgot Password?" link. A reset link will be sent to your registered email. You can also reset your password using a mobile OTP.

Change your password immediately and log out of all other devices. Then report the issue to support@spinay.biz — we'll investigate and take the necessary action.

Some features may not work on older versions. For the best performance and security, always keep the app up to date. You'll receive an update notification when you open the app.

Yes, the Spinay app supports biometric login, including fingerprint and Face ID. Enable it from the app settings and sign in without a password from your next login.

Yes, Spinay support is active 24/7. Even at 3 a.m., you'll get an instant response via live chat. Emails are typically answered within 2–4 hours.

Contact our support team first and provide a description of the issue along with any evidence (screenshots, transaction ID). We'll investigate and get back to you within 48 hours.

Yes, Spinay promotes responsible gaming. You can set daily/weekly deposit limits and betting limits from your profile settings. For more details, on the Responsible Play page available there.

You can set a self-exclusion period of 1 day to 6 months from your settings. You won't be able to log in during this time. For a longer break, please contact support.